By following Spendolini’s guide, you can stop "wrestling with the process" and start finding solutions that close performance gaps and secure a competitive advantage.
: Use site visits, surveys, and research while navigating the ethical issues of "insider" information. The Benchmarking Book
Beyond the Numbers: Mastering "The Benchmarking Book" In the world of business, it is easy to get caught up in your own internal metrics. You might be improving year-over-year, but as points out in their analysis of Spendolini’s work, "better and better is not enough" if your competitors are improving even faster. This is the core challenge addressed in "The Benchmarking Book" by Michael J. Spendolini . What is Benchmarking? By following Spendolini’s guide, you can stop "wrestling