Send: Why People Email So Badly And How To Do I... Apr 2026

In Send: Why People Email So Badly and How to Do It Better , David Shipley and Will Schwalbe explain that the lack of nonverbal cues and the rapid pace of digital communication contribute to chronic misunderstandings, advising that email is often unsuitable for complex or sensitive issues. To improve communication, they recommend adopting the principles of thinking before sending, using clear subject lines, and structuring emails for easy reading. A detailed summary of these effective habits is available at mchip.net . Send: Why People Email So Badly and How to Do It Better