Use mistakes (yours or the client’s) as learning moments.
The client asks the consultant to diagnose the "sick" organization and prescribe a cure. Process Consultation Revisited: Building the He...
Every move should be based on what is happening now . Use mistakes (yours or the client’s) as learning moments
The consultant involves the client in every step, ensuring the client owns both the problem and the solution. The 10 Principles of Process Consultation Process Consultation Revisited: Building the He...
Schein outlines ten rules to guide the consultant’s behavior: