The (often referred to as the NIH Service Desk) is the primary point of contact for National Institutes of Health (NIH) staff, contractors, and affiliates requiring assistance with information technology resources. Primary Services
: Requesting or troubleshooting access to SharePoint and internal systems like TechTracS.
To ensure requests are prioritized and routed correctly, users are encouraged to submit formal tickets rather than using email or voicemail. nih it help desk
: Assistance with VPN connectivity (NIEHS-Onsite/Remote) and networking issues.
: Help with NIH login credentials, password resets, and PIV card authentication. How to Request Support The (often referred to as the NIH Service
The help desk provides , which includes initial problem tracking and resolution for a variety of IT issues:
: Submit a Request for Service at itservicedesk.nih.gov. Phone Support : Toll-Free : 866-319-HELP (4357) Local : 301-496-4357 TTY : 301-496-8294 Structure Phone Support : Toll-Free : 866-319-HELP (4357) Local
As part of an NIH-wide consolidation effort, IT support is streamlined to provide a "one-stop" experience. While the central help desk handles Tier-1 (basic) issues, more complex problems (Tier-2 or Tier-3) are escalated to specialized groups within specific institutes or the .