: ISG is frequently cited by consumers for long periods of silence. Because they are a high-volume processor for multiple manufacturers, the "impartial" nature of their service can feel impersonal or even obstructive to an owner who has been without a working vehicle for months.

While Chrysler (Stellantis) makes the ultimate decision on whether a vehicle qualifies for a buyback, is the administrative arm that executes the transaction. Their role is to bridge the gap between the corporate legal department and the consumer. Once a buyback is approved—often after a lengthy period of mechanical failures or "days out of service"—ISG handles:

: Coordinating with a local dealership to inspect the vehicle and hand over the check. The Tensions of the Process

: Gathering titles, registration, and finance contracts.