Refunds are issued to the original payment method and typically take 2–3 weeks to process after the warehouse receives the items. Important Limitations
Pack your items securely and drop them off at the designated carrier. Key Return Policies forever 21 buy online return in store
Returned items must be unwashed, unworn, and undamaged with all original tags attached. Refunds are issued to the original payment method
Enter your order number and email address in the portal. Enter your order number and email address in the portal
Direct exchanges are not offered. If you need a different size or color, you must return the original item for a refund and place a new order.
Note that all returns, gift cards, or store credits issued before May 1, 2025 , are no longer accepted due to a change in company ownership.
Follow the prompts to select the items you wish to return. Step 3: Generate and print a prepaid return shipping label.