Recent versions (like the 27.x series and beyond) have seen the desktop app become more resource-intensive, occasionally consuming more RAM than expected during heavy indexing.
While the self-help documentation is extensive, reaching a live technical support agent for complex "TS" issues can sometimes feel like a bottleneck, especially for users on basic or individual tiers.
Dropbox remains the gold standard for seamless file synchronization. If you are looking for a platform where "it just works" across Windows, Mac, and mobile, Dropbox is still the leader. However, as the software evolves (specifically around version updates and technical support interactions), there are a few nuances to consider.