Support teams may ask for a ZIP file containing logs for troubleshooting, created via Administration -> Support -> System Information . Troubleshooting Downloaded Zip Files

The file will typically be saved in your default "Downloads" folder, frequently appearing at the bottom of your browser window.

Training labs often require downloading a ZIP file containing lab files. If the file is not downloading, check for browser blocking or try a different browser.

Click the provided link in your browser, which may prompt you to open or save the file.

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Simply double-click the .zip file to unzip it automatically. Common Scenarios

If a resource is a ZIP file, right-click the link and select "open link in new tab" to initiate the download.

Right-click the folder, select "Extract All," and choose your destination folder.