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: Implement solutions and use tools like Kaizen for simple, low-cost improvements suggested by staff.

: Regularly review effectiveness through internal audits and management reviews. Recommended Resources (PDF & Guides)

: Ensuring services meet or exceed client expectations.

Continuous improvement is a recurring activity designed to increase an organization's ability to fulfill quality requirements. It is a central pillar of the standard and is driven by an approach focused on processes. The PDCA Cycle (Deming Wheel) : Plan : Identify issues and develop a plan for improvement. Do : Execute the planned actions or changes. Check : Monitor and measure the results against objectives.

: Adjust and standardize the process based on results to ensure permanent improvement. Key Principles :