To have a successful chat with a Best Buy agent, it is essential to distinguish between a (for orders and returns) and a Geek Squad technical support session . Best Buy utilizes a gen AI-powered virtual assistant to handle initial triage, which can then connect you to a live person for more complex needs. Key Capabilities of Chat Agents

Best Buy agents can assist with a variety of tasks directly through the Best Buy Contact Page :

: Checking order status, tracking shipping, and managing delivery or store pickup.

: Starting a return or verifying exchange eligibility.

: Troubleshooting device issues, removing viruses, and setting up new software.