: This study uses case research to analyze how Fortune 500 companies align their strategy and organization to successfully develop business-to-business (B2B) services . Read at ResearchGate
Research in this field often focuses on how firms transition from selling physical products to offering integrated service solutions . Below are several key papers and resources categorized by their specific focus on business services: 1. Strategy and Development
: An official statistical guide from the UN Statistics Division that groups similar tasks into broad business function classes to help monitor global value chains . 4. Industry Trends (2025–2026) Global Business Services as a Strategic Function | BCG business services
: An analysis of how business service firms use open innovation practices differently than manufacturers, often attaching more importance to scientific and technical knowledge . Read at ScienceDirect 2. Digital Transformation and AI
Business services generally refer to technical or professional activities—such as legal, accounting, data processing, and consulting—that are primarily purchased by other businesses to facilitate operations and profitability . : This study uses case research to analyze
: Explores how technologies like AI and large-scale data analysis simplify procedures and improve efficiency to ensure customer satisfaction . Read at ResearchGate
: A white paper by ServiceNow introducing "Autonomous Business Operations" as a way for shared service leaders to overcome manual tasks through intelligence . 3. Classification and Fundamentals Strategy and Development : An official statistical guide
: A comprehensive literature review focusing on the five unique traits of services (intangibility, inseparability, heterogeneity, perishability, and ownership) . Read at ResearchGate