: Conversely, the in-store experience can be a test of patience. Some customers have reported being ridiculously understaffed , leading to wait times of 20–30 minutes even with a scheduled appointment. A significant recent shift involves the store no longer accepting direct phone calls; instead, inquiries are routed to a national call center , which some locals find "subpar" and frustrating due to a lack of specific store knowledge or device-level updates. Services and Costs at the Bend Location

: Many customers report high satisfaction with the "field agents" who visit homes in the Bend area. For example, technicians like Tom and Austin have been praised for their efficient work in moving and mounting large TVs. These agents are often noted for their professionalism and ability to handle complex setups like home theaters or smart home integration.

Local residents often find themselves at a crossroads when their tech fails. A "detailed story" of this location typically follows one of two paths: