Best Buy has evolved the traditional CIO role into a (CDTO) position to reflect a shift from "keeping the lights on" to driving customer growth [11, 19].
: Leveraging AI to predict store needs based on local factors like neighborhood age [28]. best buy cio
: Moving away from a binary "build or buy" choice to using APIs and microservices [14, 21]. Best Buy has evolved the traditional CIO role
The technology leadership at Best Buy focuses on "Enriching lives through technology" by bridging the gap between expert advice and digital convenience [32, 34]. 1. Personalized Discovery best buy cio
: Launching "Shop with Videos" content to guide the buying journey [12, 20].