"Hi Apple Support, I need help with my [Insert Device Name]. It is currently [describe issue, e.g., not turning on / frozen / battery draining quickly]. I've already tried restarting it, but it didn't help. What are the next steps? Thanks." Option 2: Account or Password Issue
Open the Apple Store App -> Tap your Memoji -> Get Help -> Chat [Per 0.5.13]. Apple Support
"Hello! I’m having trouble accessing my Apple Account. I tried to reset my password but I'm not receiving the verification email. Could you please help me get back into my account? Thank you." Option 3: Screen Repair or Damage "Hi Apple Support, I need help with my [Insert Device Name]
Here are a few options for texting Apple Support, depending on the issue, using their official support channels . Option 1: General Device Issue (e.g., iPhone/iPad) What are the next steps