: Unique to this guide is its focus on the human side of support, such as handling irate customers professionally and maintaining assertive, respectful behavior.
: Newer editions (like the 9th and 10th) include expanded coverage of cloud computing , virtualization , mobile devices , and security . A Guide to IT Technical Support (Hardware and ...
: Reviewers frequently praise the clear, color photos and diagrams that help demystify physical hardware components. Critical Considerations A+ Guide to IT Technical Support (Hardware and Software) : Unique to this guide is its focus